Padang — Work culture transformation and internal service quality have emerged as the strongest drivers of company performance at PT PLN Enjiniring, according to a new study by Mona Novi Astuty and Vidyarini Dwita from Universitas Negeri Padang, published in 2026. The research highlights that sustainable business success depends not only on employee competence but also on organizational systems and culture.
As businesses face increasingly complex challenges, aligning long-term strategy with daily operational execution has become more critical than ever. Many organizations struggle with what experts call strategic drift—a condition where numerical targets are achieved, but strategic transformation remains incomplete.
This situation was evident at PT PLN Enjiniring through its “6G Transformation” program. The company designed 75 strategic initiatives and 433 operational milestones leading up to 2028. Yet by the end of 2025, only 61.6% of annual milestones and 25.46% of total long-term targets had been completed. Interestingly, the company’s organizational performance scores remained above 100, raising concerns about the gap between formal KPIs and real transformation progress.
To investigate this gap, the researchers examined the relationship between employee competence, culture transformation, internal service quality, employee loyalty, and company performance. The study involved 134 strategic-level employees at PT PLN Enjiniring between March and April 2026.
The results revealed that organizational culture had a significant effect on both internal service quality and company performance. The path coefficient reached 0.744 for internal service quality and 0.426 for company performance, indicating that strong work culture improves coordination, operational discipline, and organizational systems.
On the other hand, employee competence showed no significant direct impact on internal service quality or company performance. This suggests that individual skills alone are not enough to create high performance without effective organizational support systems.
According to Mona Novi Astuty from Universitas Negeri Padang, competence becomes more meaningful when supported by efficient workflows, managerial support, and consistent organizational culture.
The study also found that internal service quality strongly influences employee loyalty. Employees who feel supported by clear systems, responsive coordination, and proper work facilities tend to show stronger commitment to the company.
That loyalty, in turn, significantly improves company performance. Loyal employees are more productive, collaborative, and committed to organizational goals.
Another notable finding showed that organizational culture does not directly increase employee loyalty. Instead, culture influences loyalty through employees’ real work experiences, especially through internal support systems and service quality.
Overall, the study demonstrates that modern organizational transformation requires more than competency development. Strong internal systems, digital work culture, and supportive work environments are critical for long-term business sustainability.
For large organizations like PT PLN Enjiniring, the findings suggest that investing in organizational culture and internal mechanisms may produce greater impact than focusing solely on individual capability enhancement.
The study also offers valuable insights for Indonesian state-owned enterprises and energy-sector companies currently undergoing digital and strategic transformation. High KPI numbers are no longer enough; companies must ensure that internal systems and culture truly support long-term strategic execution.
0 Komentar