The research was published in the Asian Journal of Applied Business and Management (AJABM) and examined how Indonesia’s national QR code payment system, known as Quick Response Code Indonesian Standard (QRIS), influences the way users manage their personal finances. The study is particularly relevant as QRIS adoption continues to grow across Indonesia and digital transactions become an increasingly important part of everyday life.
Digital Payments Bring Opportunities and Challenges
Digital payment systems have become a major component of modern economic activity. QRIS, introduced by Bank Indonesia as a national QR-code payment standard, allows users to complete transactions through a single QR code that can be scanned using various payment applications.
The convenience of QRIS has contributed to its rapid adoption. Transactions are faster, simpler, and more efficient than many traditional payment methods. However, financial technology also raises concerns about consumer behavior. Easier access to digital payments may encourage impulsive spending if users lack the skills and discipline needed to manage their finances effectively.
This challenge has become increasingly important among younger generations, who are among the most active users of digital payment platforms. Financial literacy and responsible financial behavior are therefore considered essential factors in ensuring that digital payment technology supports financial well-being rather than excessive consumption.
Survey of QRIS Users in West Kalimantan
To understand the relationship between QRIS usage and personal financial management, the researchers surveyed 150 QRIS users living in Pontianak and Singkawang, two major cities in West Kalimantan Province.
Participants were selected based on specific criteria, including being at least 18 years old and having experience using QRIS. The researchers collected data through structured questionnaires and analyzed the responses using statistical methods designed to identify relationships among financial literacy, financial behavior, transaction convenience, and personal financial management.
The study evaluated how these three factors individually and collectively influence an individual’s ability to plan, control, and manage personal finances.
Key Findings
The results show that all three variables positively and significantly affect personal financial management among QRIS users.
Key findings include:
- Financial literacy improves personal financial management.
- Positive financial behavior strengthens financial management capabilities.
- Transaction convenience has the strongest influence among the variables examined.
- The three factors together explain 58.3 percent of variations in personal financial management.
- The relationship between the variables and financial management is considered strong, with a correlation coefficient of 0.763.
The statistical model developed by the researchers revealed that transaction convenience had the largest positive effect. This suggests that easy-to-use digital payment systems can help users monitor and organize their spending more effectively.
Financial literacy also demonstrated a substantial contribution. Users with a stronger understanding of budgeting, saving, financial planning, and financial decision-making showed better personal financial management outcomes.
Meanwhile, financial behavior—such as controlling spending, maintaining savings habits, managing cash flow, and meeting financial obligations on time—was also found to play a significant role in improving financial management performance.
Why Financial Literacy Matters in the Digital Economy
The findings highlight the growing importance of financial literacy in a rapidly digitalizing economy. As more transactions move to digital platforms, understanding financial concepts becomes increasingly important for avoiding poor financial decisions.
According to Kendedes and Edy Suryadi of Universitas Muhammadiyah Pontianak, individuals who possess stronger financial knowledge are generally better equipped to organize, control, and manage their financial resources. The study suggests that financial literacy provides the foundation needed to use digital financial tools responsibly and effectively.
The researchers also emphasize that financial behavior remains a critical factor. Knowledge alone is not sufficient unless it is supported by practical habits such as budgeting, tracking expenses, and planning for future financial needs.
Implications for Society, Education, and Industry
The study carries important implications for several sectors.
For consumers, the findings demonstrate that digital payment technologies such as QRIS can support better financial management when combined with financial knowledge and responsible financial practices.
For educational institutions, the research reinforces the need for stronger financial literacy programs, particularly for younger generations who are increasingly dependent on digital financial services.
For fintech companies and payment service providers, the findings suggest opportunities to develop features that help users manage their finances more effectively. Budget tracking tools, spending reports, financial reminders, and educational content could further enhance the positive impact of digital payments.
For policymakers, the results support ongoing efforts by financial authorities to improve financial literacy nationwide. Integrating financial education with digital payment adoption may help strengthen long-term financial well-being and economic resilience among consumers.
The research also challenges the assumption that digital payment systems inevitably encourage excessive spending. Instead, the findings indicate that technology can become a valuable financial management tool when users possess adequate financial knowledge and healthy financial habits.
Author Profiles
Kendedes is a researcher from the Faculty of Economics and Business, Universitas Muhammadiyah Pontianak, Indonesia. Her academic interests include financial management, financial behavior, financial literacy, and digital finance.
Edy Suryadi is a lecturer and researcher at the Faculty of Economics and Business, Universitas Muhammadiyah Pontianak. His areas of expertise include financial management, consumer financial behavior, financial literacy, and financial technology adoption.
Source
Article Title: The Influence of Financial Literacy, Financial Behavior, and Transaction Convenience on the Personal Financial Management of QRIS Users in Pontianak and Singkawang
Journal: Asian Journal of Applied Business and Management (AJABM)
Year: 2026
Volume and Pages: Vol. 5, No. 2, pp. 577–592
Authors: Kendedes and Edy Suryadi
Affiliation: Faculty of Economics and Business, Universitas Muhammadiyah Pontianak, Indonesia
DOI: https://doi.org/10.55927/ajabm.v5i2.36
Official Journal URL: https://npaformosapublisher.org/index.php/ajabm
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