Published in the Formosa
Journal of Applied Sciences, the research explains that reliable cloud systems,
adaptive networks, and built-in cybersecurity directly improve the efficiency
and reliability of digital services. The findings matter as governments,
schools, hospitals, and businesses increasingly depend on online platforms to
deliver essential services.
Digital
services are rising, but foundations often lag
The Universitas Multi Data Palembang team highlights a common problem in digital transformation projects: failures often stem not from apps or user interfaces, but from poor planning and management of core infrastructure. Governance gaps, limited human resource skills, and cybersecurity vulnerabilities remain major barriers, especially in developing digital ecosystems.
How the research was conducted
The researchers used a structured literature review, examining academic journals, books, and official publications related to IT infrastructure and digital transformation. They grouped findings into three main dimensions:
- Technology – hardware, software, networks, and cloud systems.
- Management – governance, planning, human resources, and risk management.
- Security – cybersecurity and data protection.
This integrative qualitative approach allowed the team to assess infrastructure not only as a technical asset, but also as a managerial and strategic resource.
Key findings
The study identifies several consistent patterns across the literature:
- Cloud computing improves flexibility and efficiency. Moving from traditional physical infrastructure to cloud-based or “as-a-service” models helps organizations scale resources up or down based on demand. This reduces operational costs and supports faster service development.
- Adaptive networks are central to performance. Network infrastructure strongly influences the speed, reliability, and stability of digital services. Weak networks can undermine even well-designed applications.
- Cybersecurity must be integrated from the start. As digital systems become more interconnected, cyberattacks pose a growing threat. Infrastructure resilience is measured not only by technical performance, but by its ability to protect data integrity and maintain user trust. The study stresses a shift toward security by design, embedding security at the architecture stage rather than adding it later.
- Governance and skills gaps limit impact. Technological upgrades alone are not enough. Many organizations struggle to align IT investments with long-term strategy. Weak governance maturity and limited managerial competencies can lead to inefficiencies and underused systems.
A strategic shift in thinking.
A key message from the research is the need to
change how organizations see IT infrastructure. Instead of reacting to
technical issues, leaders should adopt a proactive and strategic approach. This
includes:
- Embedding security principles from the design phase
- Strengthening IT governance frameworks
- Investing in workforce skills that bridge technology and management
- Aligning infrastructure planning with long-term organizational goals
By doing so, infrastructure becomes a driver of innovation and resilience rather than just operational support.
Author profiles
Alfatihah Rizqullaah, Researcher in information technology and digital services at Multi Data University Palembang
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