Research conducted by Arief Kurnia Manggala from Gunung Jati Swadaya University examines the special investigation strategy within the complaint management mechanism at the Inspectorate General of the Ministry of Home Affairs. This study evaluates supervisory performance from 2020 to 2024 to address the challenges of clean and accountable governance. The findings aim to bridge the gap between surging public complaints and cases of power abuse versus limited supervisory resources.
The background stems from high rates of budget misuse and maladministration at regional levels involving government and private sectors. Although supervisory regulations such as Law Number 23 of 2014 and Minister of Home Affairs Regulation Number 8 of 2023 provide a strong legal foundation, fluctuations in special investigation target achievements indicate a need for more consistent and responsive operational methods.
This study employs a descriptive qualitative approach to capture social situations through observation, in-depth interviews, and document analysis. Data was analyzed using data reduction, data display, and conclusion drawing, paired with a SOAR (Strengths, Opportunities, Aspirations, Results) strategic analysis to formulate organization development recommendations oriented toward internal potentials and strengths.
Main Research Findings
- Special investigations have generally run optimally, backed by leadership commitment, auditor independence, and positive external collaboration.
- The primary obstacle is the limited number of human resource auditors compared to the vast scope of national oversight.
- Reward systems for the supervisory apparatus have been implemented through competency development, career prospects, and professionalism enhancement.
- Strategy formulation using the SOAR approach emphasizes risk-based prevention functions and the adoption of digital transformation.
The research implications underline the necessity of accelerating information technology and integrating complaint systems like SP4N-LAPOR with internal monitoring systems. According to Arief Kurnia Manggala from Gunung Jati Swadaya University, optimizing artificial intelligence and applying a risk-based approach can improve audit efficiency in areas vulnerable to violations. This provides significant value for policymakers in strengthening the oversight function as an assurance and consulting partner to realize transparent regional governance.
Author Profile
- Full Name: Arief Kurnia Manggala
- University Affiliation: Gunung Jati Swadaya University
- Expertise Areas: Internal Audit, Public Sector Oversight, and Complaint Management
Research Source
- Article Title: Special Investigations Strategy in the Complaint Management Mechanism at the Inspectorate General of the Ministry of Home Affairs
- Journal Name: Indonesian Journal of Business Analytics (IJBA), Vol. 6, No. 4
- Publication Year: 2026
- DOI:
https://doi.org/10.55927/ijba.v6i4.16964
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