Non-Physical Work Environment More Dominant in Boosting Employee Performance at Hilton Bali Resort

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FORMOSA NEWS

Employee performance in the five-star hospitality sector is heavily influenced by both physical and social working conditions in the workplace. This fact was revealed by a team of academics from the State Polytechnic of Bali (Politeknik Negeri Bali) consisting of I Nyoman Surya Abdi Wibawa, Nyoman Indah Kusuma Dewi, and Yulia Tria Hapsari through their latest research in August 2026. This research plays a crucial role because fierce competition in the tourism industry demands high service standards that rely directly on hotel staff productivity.

The tourism sector in Bali is supported by hundreds of star-rated hotels concentrated in the Badung Regency area. Amidst this competitive climate, daily operations frequently face real obstacles such as temperature control facility issues, noise from meeting areas, and communication barriers caused by a rigid seniority culture. If left unaddressed, these operational challenges have the potential to lower employees' comfort levels and work motivation.

To examine these issues, the study applied a quantitative approach involving the entire population of 30 Hilton Bali Resort employees through a census method. All data were collected via a digital Likert-scale questionnaire and tested using multiple linear regression analysis with the assistance of IBM SPSS 26 statistical software.

The analysis of field data highlights several key findings:

• The physical work environment proved to have a partial positive influence on employee performance with a calculated $t$-value of 2.201, exceeding the $t$-table threshold of 2.052.
• The non-physical work environment contributed a much stronger partial influence with a calculated $t$-value reaching 4.668 and a beta coefficient of 0.627.
• Simultaneously, both work environment dimensions jointly had a significant impact on performance with a calculated $F$-value of 35.814, explaining 72.6% of the variance in employee performance achievement.

These findings provide strategic implications for the hospitality business world that psychological conditions, harmonious interpersonal relationships between superiors and subordinates, and adequate physical facilities are the primary foundation of work productivity. The researchers from the State Polytechnic of Bali recommend that hotel management periodically evaluate air conditioning systems, control meeting area noise, and open two-way communication channels to overcome seniority barriers. The implementation of these managerial steps is believed to maintain and improve the standard of excellent service to guests in luxury resorts.

Author Profiles:

• I Nyoman Surya Abdi Wibawa: Researcher and academic at the State Polytechnic of Bali.
• Nyoman Indah Kusuma Dewi: Researcher and academic at the State Polytechnic of Bali.
• Yulia Tria Hapsari: Researcher and academic at the State Polytechnic of Bali.

Research Source:

Wibawa, I. N. S. A., Dewi, N. I. K., & Hapsari, Y. T. (2026). The Influence of Physical and Non-Physical Work Environment on Employee Performance at Hilton Bali Resort. Indonesian Journal of Business Analytics (IJBA), 6(4), 803–814. https://doi.org/10.55927/ijba.v6i4.16845