The study found that SIMKAH is generally effective. Operators gave the system an overall average score of 4.27 out of 5, placing it in the “very good” category. Public users gave it an average score of 3.76, classified as “good.” The results suggest that digital marriage registration has delivered practical benefits, particularly in administrative efficiency and service quality, while also revealing areas where the system can be strengthened.
Why SIMKAH Matters for Public Services
SIMKAH is part of Indonesia’s broader shift toward digital government services. The system is designed to help Religious Affairs Offices, or KUA, manage marriage registration, verify information about prospective brides and grooms, record marriages, and issue official documents, including digital marriage cards.
The researchers place SIMKAH within the country’s wider Electronic-Based Government System, or SPBE. Digitalization is particularly important for marriage registration because the service involves personal information, official documentation, data accuracy, and legal certainty.
The study notes that SIMKAH is also connected with other government information systems, including the Population Administration Information System (SIAK) and the state revenue system. Such integration is intended to improve data interoperability and reduce administrative errors.
However, the transition from manual administration to digital services has not eliminated all challenges. The researchers identified problems including server disruptions during periods of heavy access, limited internet connectivity at some KUA offices, and data-entry errors by operators. In Bogor Regency, SIMKAH is operated across 40 subdistrict KUA offices, creating a substantial need for reliable infrastructure and coordinated system management.
How the Study Was Conducted
Lisnawati, Purnamasari, and Sastrawan used a descriptive quantitative approach to assess SIMKAH effectiveness. Rather than testing whether one factor caused another, the researchers measured how well the system was functioning across several dimensions.
The assessment followed the DeLone and McLean information-system success model, covering six areas: system quality, information quality, system use, user satisfaction, individual impact, and organizational impact.
The researchers collected data through questionnaires, interviews, and direct observation. The study involved 91 respondents, consisting of 83 members of the public who had registered marriages through SIMKAH and eight system operators. The respondents were selected from the Cibinong and Cisarua KUA offices in Bogor Regency. Questionnaire responses were analyzed using a weighted average scoring method.
What the Researchers Found
The results show that SIMKAH performs positively across all six dimensions examined.
- System quality: Operators gave an average score of 3.85, while public users gave 3.74. Both scores were classified as good. The system was considered sufficiently fast and available, although stability during heavy simultaneous use remained a concern.
- Information quality: Operators rated this dimension 4.38, or very good, while the public gave 3.82, or good. The information produced by SIMKAH was considered accurate, clear, and useful for marriage administration.
- System use: Operators gave SIMKAH an average of 4.38, while public users gave 3.78. Operators found the system very easy to use, whereas public users generally considered it good but experienced some limitations.
- User satisfaction: Operators recorded 4.04, while public users recorded 3.76. Both groups were generally satisfied, particularly with system performance and the ease of entering marriage data.
- Individual impact: Operators gave a strong score of 4.50, compared with 3.75 from the public. The system was seen as helping operators work more efficiently and complete administrative tasks more easily.
- Organizational impact: Operators again gave 4.50, while public users gave 3.75. The findings indicate that SIMKAH contributes to faster marriage administration and improved public-service quality.
- The researchers' overall assessment is therefore positive: SIMKAH implementation in Bogor Regency is very good from the operators’ perspective and good from the public’s perspective.
Technical Reliability Remains a Key Challenge
The study also makes clear that a successful digital public-service system depends on more than simply having an online platform.
System stability received lower scores than several other dimensions, particularly regarding the ability to handle large numbers of users simultaneously. The researchers reported that server disruptions can occur when access increases, while network limitations at some KUA offices can also affect service delivery.
Public users also showed lower scores than operators in most dimensions. The researchers associate this difference partly with users’ familiarity with technology. In other words, the system may be technically functional while still requiring better guidance for members of the public who are less accustomed to digital services.
In an ethical paraphrase of their findings, Lisnawati, Irma Purnamasari, and Berry Sastrawan of Djuanda University emphasize that SIMKAH has effectively supported marriage-registration services, but its benefits can be strengthened through better server capacity, technological infrastructure, operator training, and continued public education.
Implications for Indonesia’s Digital Public Services
The findings have implications beyond marriage registration. SIMKAH illustrates how government digitalization can reduce administrative burdens, improve data management, and support faster public services.
For policymakers, the study highlights the importance of investing not only in software but also in server capacity, internet connectivity, and human resources. For KUA offices, regular operator training could help reduce data-entry problems and improve consistency. For the public, clearer information and assistance could make digital marriage registration easier to navigate.
The researchers specifically recommend improving SIMKAH’s server stability and capacity, strengthening internet infrastructure at KUA offices, providing public education about the system, and conducting periodic training for operators.
Author Profile
Lisnawati, Irma Purnamasari, and Berry Sastrawan are affiliated with the Public Administration Study Program, Faculty of Social and Political Sciences, Djuanda University, Bogor, Indonesia.
Article title: “Analysis of the Effectiveness of the Implementation of the Marriage Management Information System (SIMKAH) in Marriage Registration at the Ministry of Religious Affairs of Bogor Regency”
Authors: Lisnawati, Irma Purnamasari, and Berry Sastrawan
Journal: International Journal of Applied Research and Sustainable Sciences (IJARSS)
Publication: 2026, Volume 4, No. 5, pp. 495–508
DOI: 10.59890/ijarss.v4i5.14
Official journal: International Journal of Applied Research and Sustainable Sciences (IJARSS)
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