Analysis of the Maturity Level of Information Technology Governance at PT. XYZ

Figure Ilustration AI

FORMOSA NEWS - Semarang - Evaluating IT Governance Maturity at PT. XYZ Using the COBIT 4.1 Framework. In a study published in 2026, researchers Afiat Sadida, M.N. Ardiansah, and Fardha Restiana from Politeknik Negeri Semarang investigated the maturity level of information technology governance at PT. XYZ, a prominent manufacturing company specializing in powdered drinks. Published in the Formosa Journal of Computer and Information Science, the research addresses a critical operational gap where the enterprise previously lacked specific performance indicators to ensure its information technology operations aligned with overarching corporate goals. Understanding this governance maturity matters because modern manufacturing businesses face high costs and substantial risks of system failure if technology investments are not systematically planned, monitored, and aligned with commercial productivity.

The rapid advancement of business organizations is inextricably linked to the proper management of human resources, physical infrastructure, and supporting information technology. Effective information technology governance directs technology investments toward strategic alignment, value creation, resource management, and accurate performance measurement. According to foundational governance standards, frameworks like COBIT (Control Objectives for Information and Related Technology) assist technical managers, non-technical managers, and auditors in understanding and managing technology-related risks. Without such structured frameworks, companies risk deploying uncoordinated information systems that fail to meet organizational needs, resulting in soaring development costs and diminished performance.

To evaluate these dynamics, the researchers employed a qualitative case study design utilizing descriptive methods to assess information technology governance performance at PT. XYZ. Data collection was conducted through direct field observation, stakeholder interviews, and comprehensive documentation analysis. The analytical framework linked the company's core strategic business objectives with specific information technology goals defined under COBIT 4.1, resulting in ten selected sub-domains spanning planning, implementation, and support operations. These processes were evaluated against the standard COBIT maturity scale, which categorizes organizational capabilities from level zero (non-existent) up to level five (optimized).

The empirical evaluation uncovered key performance metrics across the company's technology operations:

• The overall average maturity level of information technology governance at PT. XYZ reaches level 4, designated as "Managed".
  
• A level 4 classification demonstrates that computerized processes are properly monitored and measured, and system development projects are carried out in an organized manner.
  
• Within the Plan and Organize domain, sub-domains PO2 and PO6 achieved level 3 maturity, while PO3 reached level 4.
  
• The Acquire and Implement domain showed robust performance, with software acquisition (AI2), infrastructure management (AI3), and IT resource procurement (AI5) scoring at level 5, while operation allowances (AI4) and solution accreditation (AI17) scored at level 4.
  
• The Deliver and Support domain, evaluated through user education (DS7) and incident desk management (DS8), scored consistently at level 3.
  

These findings carry substantial implications for industrial manufacturers seeking to optimize digital infrastructure investments. Reaching a level 4 maturity status confirms that PT. XYZ successfully fulfills baseline business requirements through structured strategic planning, regular management reviews, and strong coordination between business units and information technology. However, to eliminate vulnerabilities and progress toward level 5 optimization, the authors recommend establishing detailed documentation for all implemented information systems. Furthermore, conducting periodic information technology audits will provide an essential benchmark to guarantee that governance practices continuously support evolving commercial goals.

Discussing the broader operational impact, the research team from Politeknik Negeri Semarang emphasized that maintaining rigorous oversight over technology processes is crucial for maintaining competitive advantage in the manufacturing sector. As the authors noted, achieving a managed maturity level enables organizational leadership to oversee and measure procedural decisions actively, take corrective action when processes underperform, and apply automation tools within defined operational limits.

Author Profile
Afiat Sadida (Corresponding Author): Researcher and academic at Politeknik Negeri Semarang with expertise in information technology governance and system analysis.
M.N. Ardiansah: Researcher and academic at Politeknik Negeri Semarang specializing in information systems and enterprise technology.
Fardha Restiana: Researcher and academic at Politeknik Negeri Semarang focusing on computer science and technology management.

Source
Afiat Sadida, M.N. Ardiansah, Fardha Restiana. Analysis of the Maturity Level of Information Technology Governance at PT. XYZ. Formosa Journal of Computer and Information Science (FJCIS), Vol. 5, No. 2, Tahun 2026, hlm. 489–496
DOI: https://doi.org/10.55927/fjcis.v5i2.17044
URL: https://journal.formosapublisher.org/index.php/fjcis