Boosting Police Performance: How Self-Efficacy and Organizational Support Reduce Burnout

    
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Confidence in one's ability to perform tasks and receiving strong support from an organization are key factors in reducing emotional exhaustion or burnout among police personnel. This finding was revealed by Tri Suci Dewa Akbar and Eru Ahmadia from the Universitas Muhammadiyah Pontianak in a 2026 study conducted on members of the Sanggau Police Resort in West Kalimantan. The results are crucial for strengthening human resource management strategies within police institutions to ensure personnel remain optimal in serving the public despite demanding job requirements.

The police work environment, characterized by high operational demands, long working hours, and direct involvement in conflict resolution, often triggers physical and mental exhaustion. This burnout does not only impact personnel well-being but can also decrease work motivation, which has been reflected in attendance data and disciplinary violation cases within the institution over the past few years.

To understand these dynamics, researchers employed an associative quantitative method involving 90 members of the Sanggau Police Resort as respondents. Data were collected via questionnaires measuring the extent of self-efficacy—the individual's belief in their capacity to accomplish specific objectives—and perceived organizational support in influencing burnout levels.

The analysis yielded the following key findings:

·         Self-efficacy has a negative and significant effect on burnout, meaning that higher confidence in one's work ability tends to decrease burnout levels.

·         Organizational support—covering aspects such as fairness, supervisor support, rewards, and working conditions—also significantly contributes to reducing burnout.

·         Together, these two factors account for 29% of the variation in burnout, while the remaining 71% is influenced by variables outside the research model.

The implications of this research are vital for policy development within the Indonesian National Police and other institutions with similar task characteristics. Eru Ahmadia and Tri Suci Dewa Akbar from the Universitas Muhammadiyah Pontianak emphasize that institutions must focus on enhancing personnel self-efficacy through competency development, while simultaneously ensuring robust organizational support systems to maintain the mental health and performance of their members.

Author Profiles:

  • Tri Suci Dewa Akbar - Universitas Muhammadiyah Pontianak
  • Eru Ahmadia - Universitas Muhammadiyah Pontianak

Source:

Akbar, T. S. D., & Ahmadia, E. (2026). The Influence of Self-Efficacy and Perceived Organizational Support on Burnout of the Indonesian National Police Members at Sanggau Resort, West Kalimantan. International Journal of Business and Applied Economics (IJBAE), 5(3), 1005-1018. DOI: https://doi.org/10.55927/ijbae.v5i3.43

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