Confidence
in one's ability to perform tasks and receiving strong support from an
organization are key factors in reducing emotional exhaustion or burnout among
police personnel. This finding was revealed by Tri Suci Dewa Akbar and Eru
Ahmadia from the Universitas Muhammadiyah Pontianak in a 2026 study conducted
on members of the Sanggau Police Resort in West Kalimantan. The results are
crucial for strengthening human resource management strategies within police
institutions to ensure personnel remain optimal in serving the public despite
demanding job requirements.
The
police work environment, characterized by high operational demands, long
working hours, and direct involvement in conflict resolution, often triggers
physical and mental exhaustion. This burnout does not only impact personnel
well-being but can also decrease work motivation, which has been reflected in
attendance data and disciplinary violation cases within the institution over
the past few years.
To
understand these dynamics, researchers employed an associative quantitative
method involving 90 members of the Sanggau Police Resort as respondents. Data
were collected via questionnaires measuring the extent of self-efficacy—the
individual's belief in their capacity to accomplish specific objectives—and
perceived organizational support in influencing burnout levels.
The
analysis yielded the following key findings:
·
Self-efficacy has a negative
and significant effect on burnout, meaning that higher confidence in one's work
ability tends to decrease burnout levels.
·
Organizational support—covering
aspects such as fairness, supervisor support, rewards, and working
conditions—also significantly contributes to reducing burnout.
·
Together, these two factors
account for 29% of the variation in burnout, while the remaining 71% is
influenced by variables outside the research model.
The
implications of this research are vital for policy development within the
Indonesian National Police and other institutions with similar task
characteristics. Eru Ahmadia and Tri Suci Dewa Akbar from the Universitas
Muhammadiyah Pontianak emphasize that institutions must focus on enhancing
personnel self-efficacy through competency development, while simultaneously
ensuring robust organizational support systems to maintain the mental health
and performance of their members.
Author
Profiles:
- Tri
Suci Dewa Akbar - Universitas Muhammadiyah Pontianak
- Eru
Ahmadia - Universitas Muhammadiyah
Pontianak
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