Empathetic Communication Helps Rebuild Social Identity of Street Children, Study Finds

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FORMOSA NEWS - Tangerang - A 2026 study by researchers from Universitas Pamulang reveals that empathetic and supportive interpersonal communication can significantly reshape the social identity of street children. Conducted by Nur Azizah Fitrianti and Annisa Khoiruni Hidaya, the research highlights how daily interactions influence how marginalized children see themselves and their place in society. The findings matter because social stigma continues to limit the confidence, opportunities, and social participation of street children in Indonesia and beyond.

Social Stigma Still Shapes Children’s Lives

Street children remain one of the most vulnerable social groups. Poverty, limited access to education, and exposure to social risks such as exploitation and violence push many children into life on the streets.

Public perception often reinforces their marginalization. They are frequently labeled as “problematic,” “deviant,” or “without a future.” These labels do more than shape public attitudes—they influence how children perceive themselves. Over time, repeated negative interactions can lower self-esteem and discourage social engagement.

In this context, the Roemah Tawon Education Foundation in Tangerang plays a crucial role by offering education, mentorship, and a supportive social environment where children can rebuild confidence and social skills.

Simple Methods, Deep Insights

The researchers used a qualitative case study approach to understand the lived experiences of street children. The study involved:

  • In-depth interviews with 15 street children
  • Non-participant observation of daily interactions
  • Supporting data from documents and internal reports

The research was conducted over two months, from November to December 2025, at the Roemah Tawon Education Foundation. This approach allowed the researchers to capture real-life communication patterns and their impact on identity formation.

Key Findings: Communication Drives Identity Change

The study shows that interpersonal communication plays a central role in shaping social identity through three dynamic processes:

1. Social Categorization: Feeling Like an Outsider

Street children often see themselves as part of an “out-group.” This perception develops through repeated experiences of discrimination, avoidance, and negative labeling in public spaces.

These interactions reinforce the idea that they are different and less valued than other children.

2. Social Identification: Building a Sense of Belonging

In supportive environments like Roemah Tawon, children begin to experience acceptance. Open and empathetic communication allows them to:

  • Express themselves without fear
  • Feel heard and respected
  • Develop emotional connections with others

As a result, their group identity shifts from a source of stigma to a source of support and belonging.

3. Social Comparison: From Inferiority to Equality

Positive communication experiences enable children to compare themselves with others in a more balanced way. Instead of feeling inferior, they begin to recognize their own abilities and worth.

One participant noted that despite having a different life, they still have the right to speak and be heard—an important shift in self-perception.

Why Communication Matters More Than Aid Alone

The findings highlight a critical gap in current approaches to supporting street children. Many programs focus on material assistance, such as food, shelter, or education. While important, these efforts often overlook the psychosocial dimension of identity formation.

According to Nur Azizah Fitrianti of Universitas Pamulang, interpersonal communication acts as a powerful social space where identity can be reconstructed. Empathy, equality, and support in communication help children rebuild confidence and challenge negative stereotypes.

Real-World Impact: A Shift Toward Human-Centered Interventions

This research offers practical insights for multiple sectors:

  • Policymakers: Social programs should integrate communication-based approaches that promote dignity and inclusion
  • Educators: Learning environments must encourage open and supportive interaction
  • Communities: Reducing stigma starts with everyday communication that is respectful and non-judgmental

The study also shows that social identity is not fixed. It is continuously shaped and reshaped through interaction. This means that even deeply rooted stigma can be challenged through consistent positive communication.

Communication as a Tool for Social Change

The research confirms that stigma is not just a social label—it is a mechanism that shapes identity and behavior. However, it also demonstrates that communication can serve as a powerful tool for change.

Empathetic and inclusive communication creates opportunities for:

  • Reducing social stigma
  • Strengthening self-confidence
  • Expanding social participation

As the authors from Universitas Pamulang emphasize, identity is negotiated through daily interactions. When those interactions become more supportive, identity can shift in a more positive direction.

Author Profiles

Nur Azizah Fitrianti
Lecturer at Universitas Pamulang, specializing in interpersonal communication and social issues.

Annisa Khoiruni Hidaya
Researcher in social communication and empowerment of marginalized communities.

Source

Fitrianti, N. A., & Hidaya, A. K. (2026). The Role of Interpersonal Communication in Shaping the Social Identity of Street Children: A Social Identity Theory Approach.
Journal of Social Interactions and Humanities (JSIH), Vol. 5 No. 1, pp. 21–34.

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