Between 2023 and 2025, Indonesian public hospitals entered an accelerated phase of digital transformation aimed at improving service quality, administrative efficiency, and institutional accountability. As regional public hospitals, RSUDs are required to modernize internal management while continuing to meet public service obligations. One of the key tools supporting this transformation is the Hospital Management Information System (HMIS), known locally as SIMRS, which integrates administrative, clinical, and financial processes into a single digital platform.
At RSUD Kota Tangerang Selatan, the MIS has been used to manage patient registration, reporting, billing, and interdepartmental coordination. While the system promised faster workflows and better data accuracy, its real impact depended on how employees adapted to digital work processes and how consistently hospital leadership supported system use.
To capture this reality, the researchers conducted a qualitative case study involving 30 informants, including administrative staff, medical personnel, IT officers, and managers. Data were collected through in-depth interviews, focus group discussions, direct observations, and document analysis. This approach allowed the study to reflect employees’ everyday experiences during the hospital’s digital transition.
The study identified four key findings:
- Administrative efficiency increased as paperwork was reduced, data entry became more accurate, and reports that once took days or weeks could be completed within a day.
- Employee adaptation varied, with younger staff adjusting more quickly to the system, while senior employees required additional training and support.
- Organizational support played a critical role, as departments with active managerial supervision showed higher discipline and accountability in system use.
- Technical reliability improved coordination, although occasional network instability still disrupted workflows.
According to Sigit Purnomo from Universitas Pamulang, the MIS helped employees work more efficiently, but technology alone was not enough. Performance gains were strongest when digital systems were supported by leadership commitment, continuous training, and stable infrastructure. Ima Amaliah of Universitas Islam Bandung emphasized that hospital digital transformation is a socio-technical process, requiring alignment between technology, human capacity, and organizational policies.
The findings have important implications for public healthcare management. For hospital leaders, the study highlights the need to strengthen supervision, clarify digital work standards, and consistently model system use. For policymakers, it underscores that investments in hospital information systems must be accompanied by workforce development and infrastructure reliability. Without these elements, digital transformation risks becoming superficial rather than sustainable.
More broadly, the study shows that effective MIS implementation can help public hospitals improve employee performance, service coordination, and accountability—key outcomes for strengthening public health services in Indonesia’s evolving digital governance landscape.
Author Profiles
- Sigit Purnomo, M.M. - Universitas Pamulang
- Ima Amaliah, M.M. - Universitas Islam Bandung
Research Source
Purnomo, S., & Amaliah, I. (2026). An Analysis of the Management Information System’s Influence on Employee Performance Effectiveness at South Tangerang Regional Public Hospital. International Journal of Business and Applied Economics, Vol. 5 No. 1, pp. 215–228.
DOI : https://doi.org/10.55927/ijbae.v5i1.562
URL: https://nblformosapublisher.org/index.php/ijbae
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