Public sector productivity has become a critical issue in Indonesia’s ongoing bureaucratic reform. Government institutions are expected to deliver fast, accurate, and accountable services while adapting to digital systems and regulatory changes. However, many local-level offices still struggle with uneven staff competencies and limited professional development opportunities.
At the West Kapuas District KUA, performance data from 2022–2023 showed that several core services failed to meet their targets. Marriage and reconciliation services reached only 70 percent of the annual target in 2023, while family counseling services also declined significantly. These gaps raised concerns about whether existing training programs were sufficient to support employee performance.
The researchers used a qualitative descriptive approach to examine how training was implemented and how it affected employee productivity. Data were collected in 2023 through:
- In-depth interviews with three KUA employees directly involved in public services.
- Direct observation of daily work activities.
- Review of administrative and performance documents.
Instead of focusing on statistics alone, the study explored real workplace practices. Data analysis followed a structured process of data reduction, organization, and interpretation to identify patterns linking training participation and productivity outcomes.
Key Findings on Productivity
The research identified clear links between training and employee productivity, especially in technical competencies. Key findings include:
- Improved knowledge and skills among trained employees, particularly in administrative and digital service tasks
- Higher service accuracy and efficiency in employees who participated in training programs
- Uneven productivity levels due to unequal access to training opportunities
- Limited impact on work discipline, with persistent issues related to punctuality and attendance
Productivity improvements were strongest in knowledge and skills, but changes in work attitude and discipline were minimal. The study noted that technical competence alone does not automatically translate into better work behavior.
The findings suggest that human resource training remains a vital tool for improving productivity in public service institutions, but only when implemented systematically and equitably. For policymakers and administrators, the study offers several practical implications:
- Training opportunities should be distributed more evenly through rotation systems.
- Training programs should include modules on professional ethics, discipline, and public service values.
- Continuous supervision and performance evaluation are needed to reinforce training outcomes.
- Motivation and incentives should be aligned with skill development efforts.
Source
DOI: https://doi.org/10.55927/fjas.v5i1.521
URL: https://srhformosapublisher.org/index.php/fjas
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