Bogor, Formosa News — Administrative ethics plays a central role in building professional, transparent, and public-oriented services in Indonesia, according to a 2026 literature review by eight researchers from Djuanda University, Bogor. The article, published in the International Journal of Applied Research and Sustainable Sciences (IJARSS), examines how ethical values influence civil servant professionalism, service transparency, accountability, and public trust. The researchers analyzed literature and policy documents published mainly between 2015 and 2025, making the findings relevant to Indonesia’s ongoing efforts to strengthen public services and bureaucratic reform.
The article was written by R Akhmad Munjin, Muhammad Husein Maruapey, Anisa Tri Suntari, Monica Meylin Sitepu, Siti Nurhaliza, Muhammad Fauzi, Violin Naqhsa Fairish, and Siti Chaerunnisa, all affiliated with Djuanda University, Bogor, Indonesia. Their analysis highlights a straightforward message: improving public services requires more than technical competence and digital systems. Ethical conduct by public officials remains an essential part of delivering reliable and accountable services.
Why Administrative Ethics Matters
Public services are one of the government's most visible responsibilities. Citizens encounter government through administrative procedures, licensing, information services, social programs, and other forms of public assistance.
The article notes that public services in Indonesia continue to face challenges associated with maladministration, including delays, procedural deviations, abuse of authority, and difficulties in delivering quality services. These challenges can create a gap between what citizens expect from public institutions and what they experience in practice.
The researchers argue that these issues should not be viewed solely as technical administrative problems. They are also connected to the values guiding public officials when they make decisions and interact with citizens.
Administrative ethics provides those values. The article describes ethics as involving honesty, fairness, responsibility, accountability, and commitment to the public interest. When these principles become part of everyday administrative behavior, they can support more professional and consistent public services.
A Literature Review Covering 2015–2025
The researchers used a qualitative literature review rather than conducting surveys or interviews. They examined secondary sources, including Indonesian and international academic journals, books, government policy documents, and official reports from public institutions.
The literature included national journals indexed in SINTA, international journals indexed in Scopus and Web of Science, government regulations, and reports from institutions such as the Indonesian Ombudsman, the Corruption Eradication Commission, and the Central Statistics Agency. Sources were selected based on their relevance to administrative ethics, public services, professionalism, transparency, and governance.
The researchers searched databases including Google Scholar, GARUDA, SINTA, Dimensions, and Semantic Scholar. They then compared the information and identified recurring themes concerning ethics, professionalism, transparency, accountability, and good governance.
Four Main Findings
The review identifies several important connections between administrative ethics and public service quality.
First, ethics strengthens professionalism. Professionalism is not limited to technical skills. According to the researchers, ethical commitment also influences discipline, objectivity, responsibility, and consistency in public service. Civil servants who understand ethical values are better positioned to deliver services fairly and in the public interest.
Second, ethics supports transparency. Transparent services require citizens to receive clear and verifiable information about requirements, costs, procedures, and service timelines. Ethical standards encourage public officials to provide information openly and responsibly, helping citizens understand and monitor administrative processes.
Third, ethics contributes to public trust. When government services are delivered consistently, fairly, and transparently, citizens have greater opportunities to understand and evaluate government performance. The article links integrity and accountability with stronger confidence in public institutions.
Fourth, digitalization works best when supported by ethical behavior. Digital government systems can make information easier to access, allow citizens to monitor services, and provide faster channels for complaints. But technology alone cannot guarantee transparency. The researchers emphasize that digital systems still depend on officials providing accurate, open, and accountable information.
Ethics, Professionalism and Transparency Form One Framework
One of the article’s central contributions is its attempt to connect concepts that previous studies often examined separately.
The researchers position administrative ethics as the foundation, professionalism as its practical expression, transparency as a measure of service performance, and high-quality public service as the ultimate outcome. This framework is also connected to the principles of New Public Service and good governance.
In the New Public Service perspective discussed in the article, government officials are not simply policy implementers. They also serve the public and are expected to work according to democratic participation, accountability, social justice, and the public interest.
As the researchers from Djuanda University explain, ethical values should therefore become part of the organizational culture of public institutions rather than remain limited to formal rules. Their analysis indicates that professionalism and transparency are more sustainable when supported by integrity and ethical responsibility.
Implications for Bureaucratic Reform
The findings have practical implications for government institutions and policymakers. The researchers recommend strengthening civil servant capacity, providing continuing ethics training, improving oversight, developing organizational cultures based on integrity, and expanding the responsible use of digital technology.
For citizens, these measures could contribute to services that are easier to understand, easier to monitor, and more consistent. For public institutions, ethical administration can become a foundation for improving accountability and service quality.
The approach also has implications for public-sector digital transformation. As more government services move online, ethical standards remain important to ensure that information displayed through digital platforms is accurate, accessible, and accountable.
The article concludes that sustainable bureaucratic reform requires an integrated approach combining ethical capacity, professional behavior, effective oversight, organizational integrity, and digital transparency.
Author Profile
The article was authored by R Akhmad Munjin, Muhammad Husein Maruapey, Anisa Tri Suntari, Monica Meylin Sitepu, Siti Nurhaliza, Muhammad Fauzi, Violin Naqhsa Fairish, and Siti Chaerunnisa of Djuanda University, Bogor, Indonesia. Their work in this article focuses on administrative ethics, public administration, civil servant professionalism, public service transparency, good governance, and bureaucratic reform. The published article does not specify the individual academic degrees of the eight authors, so no degree is added here.
Research Source
Article Title: The Role of Administrative Ethics in Achieving Professional and Transparent Service
Authors: R Akhmad Munjin, Muhammad Husein Maruapey, Anisa Tri Suntari, Monica Meylin Sitepu, Siti Nurhaliza, Muhammad Fauzi, Violin Naqhsa Fairish, and Siti Chaerunnisa
Affiliation: Djuanda University, Bogor, Indonesia
Journal: International Journal of Applied Research and Sustainable Sciences (IJARSS)
Publication: Volume 4, No. 6, 2026, pp. 583–594
DOI: https://doi.org/10.59890/ijarss.v4i6.29
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